Refund Policy
We at Loro Vanno strive to provide our customers with the highest quality products. However, we understand that there may be instances when the product may not meet your expectations, or you may want a refund for various reasons. In such cases, our Refund Policy is as follows:
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Return Eligibility: To be eligible for a return and refund, your item must be unused, in the same condition in which you received it, and in its original packaging. Returns must be initiated within 14 days from the date of delivery. We cannot accept any returns after this period.
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Non-Refundable Items: Certain items are non-refundable and non-exchangeable. These include clearance items, gift cards, downloadable software products, health and personal care items, and any product not returned in the condition received.
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Return Process: To initiate a return, please contact us at info@lorovanno.com, We will provide you with the necessary instructions and the return shipping address. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
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Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at info@lorovanno.com
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Defective/Damaged Items: For defective or damaged products, please contact us at the customer service email info@lorovanno.com to arrange a refund or exchange.
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Lost or Stolen Packages: Loro Vanno is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Loro Vanno will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
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Exceptions/Non-returnable Items: Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
This policy is subject to change without notice.
Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@lorovanno.com or by mail using the details provided below:
info@lorovanno.com
Last updated: 04.06.23